Medical Helpline launched in ONGC, first in corporate India

Director (HR) D D Misra flanked by Chief Medical & Chief HRD launching the Medical Helpline in DelhiDirector (HR) D D Misra flanked by Chief Medical & Chief HRD launching the Medical Helpline in Delhi

To improve health care delivery services for  ONGC employees and their dependents, a key intervention – “24X7 Medical  Helpline” has been launched by ONGC. This new concept of a “24x7 Medical Helpline”  system is a call-center-based Helpline system combining patient engagement with  technology-driven health literacy to provide a single-point medical assistance  platform to all ONGCians, accessible from any corner of India.

ONGC  is perhaps the first Corporate in the country to experiment with this customer  services system for emergency medical assistance. Learnings from this first  Phase will help ONGC standardize the service platform. To access this service,  all one has to do is to call up the Medical Helpline Number 1800 180 4242 from  his/her mobile.

Director (HR) D D Misra taking the Live Demo of Medical Helpline after the launchDirector (HR) D D Misra taking the Live Demo of Medical Helpline after the launch

Director (HR) while video-conferencing with Medical and HR  Team at various work-centers, said that such innovative service has been  launched for the first time in the country. He further reiterated that  providing emergency medical services to families of all ONGCians is top  priority for the management.

Mr. Misra launched the service by calling the toll-free  number 1800-180-4242 and making a dummy request for emergency medical support.  He was promptly provided the details of the nearest hospital.

The total beneficiaries of this value-intensive Helpline service would be around 33,700 serving ONGCians plus around 35,900 retired employees, totalling 69,600. If one considers the dependent family members also,  the beneficiary net goes up to around 1,65,000.